Turnshop · Communication & Presentation
Conflict Resolution
The conflict is not the problem. The avoidance is.
Communication & Presentation
Who It Is For
- Managers holding two people who will not work together
- HR and functions who inherit the escalations
- Teams where the real conversation happens afterwards, in twos
How It Runs
- One to two days, in person preferably
- Role-play, mediation practice and observed rounds
- English and Urdu
What It Turns On
01
Tell healthy disagreement from the conflict that is quietly destroying a team.
02
Recognise your own default move under conflict, and choose another.
03
Mediate between two people who both came to you separately.
04
Close a conflict rather than pause it.
The broad outline
01
In context
What conflict currently costs here — in time, in turnover, and in the decisions nobody is taking.
02
Know
The modes: competing, avoiding, accommodating, compromising, collaborating. Each of them right sometimes and expensive as a default.
03
Go
Your own default under pressure, named by you and confirmed by the room.
04
Show
Mediation practised live. Two positions, one interest underneath each, and a manager in the middle being taught not to rescue.
05
Close
One live conflict of your own, with a plan and a date.
What You Are Left Holding
- Your conflict default, named
- A mediation routine you have practised
- One real conflict with a plan against it
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Ask about Conflict Resolution
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.