Turnshop · Communication & Presentation
Difficult Conversations
The conversation you keep postponing is the job.
Communication & Presentation
Who It Is For
- Managers with a conversation they have been avoiding for months
- Leaders delivering bad news, restructures or performance decisions
- Anyone whose feedback arrives so softly that nothing changes
How It Runs
- One day, in person preferably
- Everyone rehearses their own real, pending conversation
- English and Urdu
What It Turns On
01
Open a hard conversation in the first thirty seconds, properly.
02
Say the difficult thing plainly and kindly at the same time.
03
Stay in the room when the other person cries, argues or goes silent.
04
Finish with something agreed rather than something survived.
The broad outline
01
In context
Write down the conversation you are avoiding. That is the one you will practise today.
02
Know
Why these are hard: the three conversations happening at once — what happened, what we each feel, and what it says about us.
03
Go
Preparation. The opening line, the facts, the ask, and the outcome you would accept as against the one you want.
04
Show
Rehearsed against a partner briefed to make it difficult — tears, argument, silence and the counter-accusation.
05
Close
The date you are having it. Written down, in front of witnesses.
What You Are Left Holding
- Your own conversation, prepared line by line
- It rehearsed against the worst reaction
- A date, and someone who will ask you about it
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Ask about Difficult Conversations
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.