Turnshop · Mind & Heart
Problem Hatching and Decisions
Most bad decisions are good answers to the wrong question.
Mind & Heart
Who It Is For
- Management teams making recurring decisions badly
- Functions solving the same problem every quarter
- Anyone whose decisions get revisited a month later
How It Runs
- One to two days, in person or online
- Worked on live decisions currently sitting on your desk
- English and Urdu
What It Turns On
01
Hatch the problem open before solving the symptom.
02
Separate cause from consequence when both are in front of you.
03
Choose between options using criteria agreed before the options appeared.
04
Decide, tell people, and hold the decision when it gets uncomfortable.
The broad outline
01
In context
A decision your organisation keeps making again, which is usually the evidence that it has not been made.
02
Know
Problem against symptom. Cause against consequence. The questions that crack a problem open.
03
Go
Structured analysis — root cause, the problem restated, and the criteria written before anyone falls in love with an option.
04
Show
Live decisions taken in the room. Then the harder part: communicating the decision to the people who argued against it.
05
Close
One real decision made, with its reasoning recorded so it stays made.
What You Are Left Holding
- Your problem hatched to root cause
- Decision criteria agreed in advance
- A decision record, so it is not relitigated in March
Next
Ask about Problem Hatching and Decisions
Tell us who is in the room and what is turning them off. We will tell you honestly whether this is the right answer.